New Members Introductions & Procedures

Helpful Information

Court Reserve: This is our scheduling software. As soon as you become a member we list you in Court Reserve and you should get an email with a link asking you to register and establish a password. Please do this immediately and answer the additional questions for your profile. In the email will be a video link to show you how to do this step by step. This information is important to us to help with future scheduling of events. You will not be able to sign into Court Reserve if you did not use the link provided to you in the email. This is the most important tool you will have to schedule play.

Scheduling can be completed on a computer, mobile phone, or tablet. Try to sign up for events at least 24 hours in advance to secure a spot. Courts may be reallocated based on interest within 24 hours of an event. If a group has more than one court assignment and not enough players for foursomes on each court, courts may be reassigned to groups that have enough foursomes signed up to fill the additional courts.

Displaying Membership Cards: We use membership cards to ensure only paid CTPA members can play during CTPA times and indoors at a discounted rate. Your membership card must be displayed one of three ways:

  1. You can put your card on the fence posts between courts when you are playing. When you move to another court you should move your card.
  2. You can pin the card to your shoe, hat, or clothing. 
  3. You can get a card holder and pin your card to your backpack but only if you hang your bag high on the fence with your card clearly showing on your backpack.

You cannot put a card on a duffel bag or a bag placed on the ground or chair or leaning against the fence.  Again, the bag must hang, and the card must be clearly displayed with the photo shown. 

If you find someone left their membership card behind, put the card in the locked mailbox on Court 1 and the card will be returned to the owner.

You can replace a lost membership card at Cranberry Township Customer Service for $20 but should contact your session coordinator first to see if the card can be located.

Ratings: If you are an Early Learner or someone who does not want to be rated, we have a variety of assisted play and other fun games available for you and your friends to play without any pressure. For all others, there are three methods of rating as described in "Rating Procedures" on the tab.

Improving Your Game: The CTPA Pickleball Academy is a series of 20+ courses designed to help develop your game. Private and semi-private lessons are available with qualified instructors at a low members fee.

Academy, Ladder League, Shootout, tournaments:  These are all fee-based events where we organize, dedicate court time and provide balls. These events can be paid for in most cases directly on Court Reserve but there may be times we will be using the Cranberry Township Registration system. In all cases, we will notify all members of upcoming events like these.    

Refund Policy: Most Court Reserve events can be canceled and refunded for full credit at various times. Credit is applied to your account and not back to your credit card. This includes events that are cancelled due to weather, if there are not enough people signed up to hold the event, if an instructor becomes ill, or any other items not listed. Club credit will be able to be used for any Court Reserve fee event, lessons, clinic, and memberships. If you decide not to renew your membership and you still have club credit, the Township will issue a check at that time.  

Types of Play: We offer many types of play (See tab on left for more details). They include:

  • Level Play
  • Multi-level Play
  • Up/Down Split
  • Challenge Courts
  • Ladder Leagues

Volunteers: CTPA is a volunteer organization. If you can volunteer, please let us know. From a Session Coordinator to helping new members to running a ladder there are a variety of needs.